"I visited this dealship as part of the Costco Auto Program - specifically for a certified used car. After an lengthly initial wait, and a second walk up to the desk, the general manager brought Mary over to work with me and my husband. Mary was very friendly and spent time with us getting infromation on what we wanted/needed and discussed what was available at the dealership. We then went out to view what was available, then went for a test-drive. She made sure that I tested/drove the car to my satisifaction. We then again reviewed the car, then went inside to look at price. Because of the Costco program, there is a flat price agreement. Mary made sure to give us time to discuss and decide.After our decision was made, Mary made sure to set us up to view the dealship video, give us a tour of the service area (although it was already closed - questions that I had Mary was going to research and get back to me on Monday) and then kept us in-the-loop about our progress on where we were in the line for the finance manager. Once the sale was complete, Mary made sure that she was available for me until I drove off the lot."
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