O'Hare Honda would like to congratulate our staff on excellent customer service! Check out this five-star review on DealerRater!
"I purchased a used Honda Accord from a non-Honda dealership back in 2004. During a routine oil change at a random shop, they told me I needed a new alternator belt. I decided to take my car to an actual Honda dealership to have the experts look at my car, so I went to Ohare Honda. Unfortunately, there was a laundry list of services my car needed (keep in mind my car had well over 100,000 miles on it and until this point everything was great). Mark Ashkan was my service rep who explained in detail and SHOWED me what was wrong with my car. He brought me over to my car and had me look at the places/parts on/under the car that needed repair and compared it to another Honda so I could see what it should look like or how it should work. That was really important to me since I don\'t know a lot about cars, and I\'m always afraid I\'m going to get ripped off with unnecessary services/parts. Mark made notes to all the service items in understandable lingo that I could understand, and he made notes to the services that I should make a priority. It would be expensive! I asked Mark if he thought I would be better off buying a new car.
Mark introduced me to Mary Rycerz in sales, and she gave me an overview of all the cars in stock. She suggested we set up a time to talk more in depth about the CR-V that quickly caught my attention. I had a couple appointments with Mary, and each appointment was very pleasant. I never felt pressured into doing anything and she was informative of the product and very responsive to my emails. I had sent her emails about other small suv\'s in the competition and asked her why I should buy the Honda CR-V. She always responded with reasons and comparison charts on what the CR-V had and the competition didn\'t have. Our test drives were fun- not only did she point out all the gadgets that the CR-V had, but she pointed out a few things that a woman would love! \"You could put your purse here and your cell phone there...\" How could that not excite me! Of course, she pointed out the important stuff, \"the back seats go down for your dog, and the CR-V has more horsepower and room than the Escape..\" I\'m really happy Mary was my sales rep- she KNOWS what she\'s doing. I will definitely tell anyone I know that might be thinking of buying a car, to go see Mary.
The purchasing moment of the car wasn\'t so bad either! Mary and her manager gave me the selling price of the car and compared it to the bluebook price. Clearly, I was getting a deal. I sat with Sam S. who carefully but painlessly went through all the paperwork. Sam explained the importance of each document in a way that was understandable to a young lady who was purchasing her first new car. I made the decision to purchase the 2011 CR-V, and 6 months in- my car still smells brand new every time I get in! I'm very happy with my decision to purchase the car, and feel lucky to have worked with such kind and knowledgeable people at O'Hare Honda."
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